Refund Policy

The following Refund Policy is effective from 12-08-2023.

1. Introduction

This Refund Policy outlines the terms and conditions under which Emford Global DMCC, trading as oneoffshorecompany.ltd (“we”, “us”, “our”), offers refunds for its services. We commit to providing our valued clients with a clear and transparent reimbursementprocess.

2. Refund Eligibility

Refunds will be provided in accordance with the following principles:

• Once you have established a company/trust structure, we cannot issue reimbursement since the incorporation process is completed..
• If we reject your application for compliance reasons and you haven’t established the company/trust structure, we will reimburse your payment after deducting any incurred out-of-pocket costs and a £100 administration fee.
• We will process refunds to the same credit/debit card or bank account used for the original payment.

3. Faultless Cancellations and Refunds

To be eligible for a faultless cancellation and reimbursement, you must initiate the cancellation process before the incorporation processing has begun. This cancellation should be made within 24 hours from the time of placing the order. When you opt for an immediate or fast-track incorporation service, please note that a faultless refund option is not available due to the immediate commencement of the incorporation process. This service is provided as the default option for your convenience.

4. How to Request a Refund

If you believe you are eligible for a refund based on the above criteria, please follow these steps:

• Contact our refund department at [email protected] with your request or Via the telephone number listed on the website.
• Provide your order details, including your full name, contact information, and the reason for requesting a reimbursement.
• Our team will review your request and respond to you within a reasonable timeframe.

5. Refund Processing

Upon approval of your request, we will process the reimbursement as follows:

• For rejected applications or faultless cancellations, we will reimburse the payment amount, deducting any applicable out-of-pocket costs and the £100 administration fee.
• We will process refunds back to the same credit/debit card or bank account used for the original payment.
• We will process the reimbursement within a reasonable timeframe after approving request.

6. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at: Email: [email protected]

7. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective from the date of posting on our website.

By using our services, you acknowledge that you have read and understood this Refund Policy and agree to abide by its terms and conditions.

Address: Emford Global DMCC, trading as oneoffshorecompany.ltd Unit no 903, Fortune Executive Tower, Plot no T1, Jumeirah Lakes Towers, Dubai, UAE