VOIP and Virtual Number Terms of Service

Welcome to One Off Shore VOIP Terms, your key to secure and advanced communication solutions. It’s crucial to thoroughly read and understand our terms to ensure a seamless experience. Discover global connectivity and efficiency in communication through our innovative VOIP services.

Experience the ease of seamless integration and enhanced workflow. Dive into our terms for comprehensive insights into our services. Explore the world of secure and efficient communication with One Off Shore VOIP.

VOIP Glossary of Terms

“Artificial Inflation of Traffic”	Calls in situations where: (a) they benefit any entity linked to electronic communications; and (b) create an imbalanced calling pattern compared to expected good faith usage or reasonable commercial practice.
“Call”	a signal, message or communication which can be silent, visual (including text and data) or spoken;
“Caller Line Identity” or “CLI”	the identity of the calling party initiating a Call.
“CLI Guidelines”	Ofcom’s evolving Customer Line Identification Facilities Guidelines.
“Carrier Network”	the communications network or networks selected from time to time by Emford Global DMCC, for the purposes of conveying Calls;
“Call Data Records” or “CDRs”	an electronic record of each Call passing through the Carrier Network as recorded by Emford Global DMCC, for the purpose of information and guidance only;
“Emergency Call”	a Call from an End User to the emergency services
“General Condition”	Ofcom’s General Conditions of Entitlement published as a schedule to Section 48(1) of the Act, as amended from time to time – //goo.gl/LYlgBk
“Message”	anything contained within paragraphs (a) to (d) (inclusive) of sub-section 4(1) of the Telecommunications Act 1984;
“Minimum Term”	The minimum term for a Service agreed to by the parties;
“Rate Card”	the rate card containing the Rates as set out at within the One Offshore Company website as may be updated from time to time in accordance with this Agreement;
“Rates”	a rate per minute for all Traffic routed via a Carrier Network as set out in the Rate Card;
“Services Description”	the description of the Services issued by Emford Global DMCC, from time to time, the current version of the Services Description being set out on our website;
“Services”	the wholesale communications services to be supplied to the Client (including SIP Trunks, Hosted VoIP, Number Porting)

Glossary Terms cony.

1.1 – The Condition and Schedule headings are for convenience only and shall not affect the interpretation of this Agreement.
1.2 – Except to the extent that they are inconsistent with the definitions and interpretations in this Agreement or are otherwise defined in this Agreement, the definitions and interpretations in the Master Agreement shall apply to this Agreement.
1.3 -The Schedules form part of this Agreement and shall have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes the Schedules.
1.4 -References to Clauses and Schedules are to the Clauses and Schedules of this Agreement.

2. VOIP – Provision of Services

2.1 – Emford Global DMCC, trading as One Offshore Company hereby agrees that it will, as and from the date of this Agreement, provide the Servicesto the Client, on a non-exclusive basis, and shall route such Traffic as it may from time to time receive from Users via a Carrier Network for onward conveyance to the called destinations on the terms set out in this Agreement. In particular:

2.1.1 – Subject to clauses 2.3 and 2.4, Emford Global DMCC, trading as One Offshore Company shall use all reasonable endeavours to maintain the Services 24 hours in every day on every day of the year.

2.2 – Notwithstanding anything in the Services Description, Emford Global DMCC, trading as One Offshore Company shall be entitled, upon giving the Client not less than 30 days prior written notice, to:

2.2.1 – change the technical specification of any of the Services (provided that any such change does not materially affect the performance of or ability to access the Services) where necessary for legitimate operational reasons, or by reason of statutory or regulatory requirements; and
2.2.2 – suspend any of the Services for legitimate operational reasons, or in an emergency, or in accordance with clause 9 of the Master Service Agreement. PROVIDED ALWAYS that Emford Global DMCC, trading as One Offshore Company shall act in good faith in exercising its rights under this Clause 2.2 and shall use its reasonable endeavours to keep the period of any suspension(s) of the Service under clause 2.2.2 to an absolute minimum.

Understanding of Service

2.3 – By purchasing our Voice over IP (VoIP) telephony services you understand that:
- 2.3.1 – You may not get quality or reliability comparable to a conventional PSTN phone line. Specifically, Emford Global DMCC does not offer any warranty or assurances of the same;
- 2.3.2 – The service may be unavailable due to factors like weather or power disruptions. Failures of your ISP or broadband can also affect it. In such cases, all services, including emergency calls, will be unavailable.
2.4 – Emford Global DMCC complies with Portability requests from network operators promptly and reasonably.
2.5 – Emford Global DMCC, shall provide Portability services to the Company in accordance with the Number Portability Policy, as published and amended by Emford Global DMCC, from time to time.

VOIP & Emergency Service Calls in the UK

2.6 – Emford Global DMCC, trading as One Offshore Company, will make reasonable efforts to transmit Emergency Calls to BT when the Company requests access to Emergency Services, subject to the following conditions:
- 2.6.1 – The Service shall only be available for access by persons using a telephone number conforming to the National Telephone Numbering Plan and originating from a calling party located in mainland UK (excluding Isle of Man and the Channel Islands);
- 2.6.2 – The Company shall be responsible for ensuring that Emford Global DMCC, trading as One Offshore Company has been provided with all relevant Customer or End User information required to enable Emford Global DMCC, trading as One Offshore Company to provide access to Emergency Services;
- 2.6.3 – When using a Voice Over Internet Protocol (“VOIP”) service, the Company commits to informing its Customers and End Users about the characteristics of VOIP originated Emergency Calls, which include:
  (i) that no outbound calling will be possible in the event of a loss of power; and
  (ii) Emergency Services calls might not indicate the Customer or End User’s location, and the calling party must verbally confirm their location.
- 2.6.4 – If Emford Global DMCC, trading as One Offshore Company suspends or terminates the service you may NOT be able to dial 999/112.

Emford Global DMCC, trading as One Offshore Company shall have no liability to the Company or to any Customer or End User for failure by the Company to comply with the terms of this Clause 2.6.

3. VOIP Charges & Payments

The Client agrees to pay Emford Global DMCC for the services provided. This payment is based on a rate per minute for all Traffic routed via a Carrier Network. We will bill calls in one-second units, rounding individual call charges up to the nearest £0.001 and total charges similarly. Emford Global DMCC can change the Rate Card with at least 24 hours’ notice to the Client.

4. Obligations of the Customer

At all times during this Agreement the Client undertakes to:

4.1 – That the Service is not used:
- 4.1.1 – Do not transmit material that is offensive, abusive, indecent, obscene, or menacing. Do not cause annoyance, inconvenience, or worry. Do not engage in fraudulent or defamatory activities. Do not act in a way that, in the reasonable opinion of Emford Global DMCC, trading as One Offshore Company, brings disrepute to Emford Global DMCC, trading as One Offshore Company; or
- 4.1.2 – in a manner which constitutes a violation or infringement of therights of any person, firm or company (including, without limitation, rights of copyright and confidentiality);
- 4.1.3 – in any way that constitutes Artificial Inflation of Traffic; or
- 4.1.4 – to make Nuisance Calls or to send “spam”; or
- 4.1.5 – to threaten, harass, stalk, abuse, disrupt or otherwise violate or infringe the rights of others; or
- 4.1.6 – to obtain access, through whatever means, to restricted areas of the underlying network; or
- 4.1.7 – to send or receive data that harms Emford Global DMCC’s Network. This includes any part of it or other customers. It also applies to the network of its suppliers.

Compliance

4.2 – The Company shall comply with the processes, procedures and requirements set out in our help files.
4.3 – At all times, the Company must comply with Emford Global DMCC, published and amended Acceptable Use Policy. Emford Global DMCC, trading as One Offshore Company reserves the right to amend the policy as necessary.
4.4 – When reporting a fault, provide Emford Global DMCC with User contact details. Include name and business address.
4.5 – You are responsible for covering the cost of all Calls passed over the line. The rate will be as stated in Emford Global DMCC’s current Standard Rate Card.
4.6 – Pay each invoice submitted by Emford Global DMCC, promptly when due.

5. Commencement and Duration of this Service Schedule

5.1 – Duly authorized representatives of Emford Global DMCC, sign this Service Schedule, marking its commencement date. It remains in effect until either party terminates it under the Agreement’s terms.
5.2 – Subject to Clause 5.1 above, individual Services shall start on the Service Commencement Date and continue for their respective Minimum Term.

6. Invoicing

6.1 – Emford Global DMCC, will prepare and send to the Client a monthly invoice detailing:
- 6.1.1 – all connection and individual Call Traffic costs;
- 6.1.2 – The registered Traffic (minutes per destination) carried by the Carrier Network during that month. The amounts due in respect thereof are equal to the total cost of each Call.
- 6.1.3 – any other applicable charges arising in respect of the Services provided by Emford Global DMCC, to the Client (or to the Users) during that month.

7. Warranties

7.1 – During the term of this Agreement, each party guarantees to the other party (consider such warranties reiterated every day) that:
- 7.1.1 – It possesses the unimpaired right and authority to enter into and perform this Agreement. This Agreement constitutes a binding obligation on it.
- 7.1.2 – it will comply with its respective obligations under applicable data protection legislation and (without limitation):
  - (a) You will obtain and maintain all relevant registrations and consents. This includes registrations and consents for the Company. These are necessary to enable Emford Global DMCC, its suppliers, and subcontractors to process personal data of Customers and End Users. This processing is for the purpose of fulfilling Emford Global DMCC’s obligations under this Agreement.
  - (b) The performance of obligations under this Agreement involves processing personal data. It shall act on properly authorised instructions, following applicable data protection laws.
  - (c) shall take and implement all such technical and organisational security procedures and other measures necessary or appropriate to preserve the confidentiality of the personal data to which it has access under this Agreement and protect such data against unlawful processing, and this clause 7.1.2 shall survive termination or expiry of this Agreement; and
- 7.1.3 – It will comply with Privacy and Electronic Communications (EC Directive) Regulations 2003. This includes any subsequent revisions, extensions, or replacements.

7.2. Removal of Warranty

7.2 – Emford Global DMCC, trading as One Offshore Company cannot and does not guarantee a fault free service. Emford Global DMCC, gives no warranty that its network or Services shall be continuous, or will be free from faults. Emford Global DMCC, will, however, take steps to ensure its network and Services are reasonably fault free. And that service is reasonably uninterrupted.
7.3 – Emford Global DMCC doesn’t warrant Service satisfaction or suitability for the Company’s purposes. The Company acknowledges this.

SCHEDULE 2

For rates confirmation, check calls, subscription charges, and number porting costs on Emford Global DMCC’s website.

VOIP and Virtual Number Terms of Service

VOIP and Virtual Number Terms of Service